Refund and Returns Policy

At dibbert.store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we are happy to accept returns within 30 days of delivery. Please read our returns policy carefully to ensure a smooth and hassle-free return process.

Return Eligibility

To be eligible for a return, the item must be unused, unworn and in the same condition as when you received it.

All original tags, labels and packaging must be intact and included in the return.

Exchanges

We do not currently offer exchanges. If you would like to exchange an item for a different one, please return it to us under our returns policy and place a new order.

How to initiate a refund

Please contact us via email: [email protected] regarding your needs.

Provide your order number, the item you wish to return, and the reason for the return.

Our customer support team will guide you through the return process and provide you with a return authorization. Please return the item to the address we provide within 30 days.

Refund Process

Once we have received and inspected the returned item, we will process your refund.

The refund process will take 5-7 days, and the refund will be paid into the original account you registered with us.

If you have not received your refund within the time limit, please double check your bank account and contact us at [email protected] for assistance

Return Shipping

The customer is responsible for the return shipping costs unless the return is due to our fault or error.

We recommend using a trackable shipping method to ensure safe delivery of the return.

Cancellation Deadline

The cancellation deadline is 1 day from the date you placed your order online. Once the Goods are received or delivered to a third party, your order cannot be cancelled.

Damaged or defective goods

If you receive a damaged or defective item, please contact us to report the problem and arrange for a replacement or refund. You must attach photos and a video of the item being opened.

Contact

Address: 107 Overbrook Dr, Madison, AL 35758, US

Email: [email protected]

Working time: 8am – 6pm (from Monday to Saturday, Sunday off)